Adobe Creative Cloud Cleaner Tool Fix Host File

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The Adobe Creative Cloud Cleaner tool is intended for advanced computer users and can fix many common problems (such as removing old Adobe software, cleaning corrupt installation files, and fixing your host files to establish a connection with Adobe servers).

The Creative Cloud Cleaner tool is a utility for experienced users to clean up corrupted installations. It removes or fixes problem files and resolves permission issues in registry keys.

When should I use the Adobe Creative Cloud Cleaner tool?

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Use the Creative Cloud Cleaner tool with the necessary precautions (such as taking backups of relevant folders) in the case of these issues.

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  2. Block Adobe Photoshop CC activation outbound link using windows host file or firewall is a common question for everyone. I am not a professional Graphic Designer, but sometimes I like to play with Adobe tools like Photoshop CC. As I dont use it for professional works, I decided to not purchase, instead just use the Trial version.
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  4. Another scenario is the connection to Adobe's servers fails, the Cleaner Tool will assist you in removing the offending host file entries that are preventing access to Adobe software and servers. It should be noted that you should back up all files stored in Adobe directories, including custom plug-ins. Then Uninstall Creative Cloud or Creative.

Adobe Creative Cloud Cleaner Tool Fix Host File Repair

  • You have already tried repairing or uninstalling the Creative Cloud desktop app, but still can’t update or install your Creative Cloud app.
  • You want to remove older Adobe software completely.
  • Your Creative Cloud app fails to launch even though you have already tried uninstalling and reinstalling the app.
  • You cannot sign in to Adobe apps even after multiple attempts even after trying these common solutions.
  • You cannot connect to Adobe servers and have limited access to Adobe apps and services even after trying these common solutions.

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Use the Creative Cloud Cleaner Tool to solve installation issues

Tool

Run the Adobe Creative Cloud Cleaner Tool to fix Creative Cloud or Creative Suite installation issues.

The Creative Cloud Cleaner Tool is used to remove installation records for Creative Cloud or Creative Suite applications that may have become corrupted or may be causing problems with a new installation. You can also use it to remove prerelease software on your system, or if you’re unable to connect to Adobe servers.

Having trouble syncing assets?

If you’re facing issues with syncing your assets, files, and folders, you might have to remove the CoreSync entry from the Cleaner Tool. To know more, see Run the Creative Cloud Cleaner Tool.

Run the Creative Cloud Cleaner Tool

To remove an app using the Creative Cloud Cleaner Tool, you need to remove app entry from the tool. Similarly, you need to remove CoreSync entry to resolve sync-related issues.

Caution:

Make sure to quit all Adobe Creative Cloud applications and terminate all CC processes before running the Creative Cloud Cleaner Tool.

Choose your operating system to access specific instructions.Filter by: All Windows macOS

Use Creative Cloud Cleaner Tool to remove entries for apps or CoreSync | Windows

  1. Back up all files stored in Adobe product directories, including custom plug-ins or profiles you have installed.
  2. Uninstall Creative Cloud or Creative Suite applications by doing one of the following:
    • Windows 10, 8, 7, or Vista: Choose Start > Control Panel > Programs > Programs and Features.
    • Windows XP: Choose Start > Control Panel and double-click Add or Remove Programs.
  3. Select the application that you want to remove, and click Remove or Uninstall.
  4. Follow the onscreen instructions to complete the uninstallation.
  5. Restart your computer.
  6. Click the following link to download the Adobe Creative Cloud Cleaner Tool for Windows: AdobeCreativeCloudCleanerTool.exe. If you see a download or save file prompt, click Save File to download it on your computer.
  7. Right-click the downloaded AdobeCreativeCloudCleanerTool.exe file and choose Run as Administrator.If you can’t locate the downloaded file, see Find your downloaded Adobe app or file.NOTE:If Run as Administrator is not available when you right-click, double-click AdobeCreativeCloudCleanerTool.exe to run the EXE file.
  8. Follow the onscreen instructions in this order:
    1. Choose your language: Type e for English or j for Japanese, and then press Enter.
    2. Review the Adobe End-User License Agreement: Type y to accept or n to decline (if you decline, the script stops). Press Enter.
    3. Type the number that corresponds to the option you want to select and then press Enter. For example, type 4 (CC Apps) if you want to uninstall a Creative Cloud app.
    4. Subsequently, to remove an app, select the application that you want to remove by typing the number that corresponds to the app name and then press Enter.
      Similarly, to remove CoreSync, type 1 or 4 and press Enter. Then type the number that corresponds to CoreSync and press Enter.
    5. Confirm that you want to remove the entry: Type y and then press Enter.
    6. (Optional) If you’re unable to connect to Adobe’s servers, repeat these steps to fix your host files. After accepting the End-User License Agreement, type 12 to select the host files option. Confirm that you want to fix the host files: Type y and then press Enter. The Cleaner Tool creates a backup of the hosts files (named hosts_bkup) in the same directory, which you can revert to if a problem occurs.
  9. When you see the message “Adobe Creative Cloud Cleaner Tool completed successfully,” press Enter and restart your computer.
  10. To verify that the Creative Cloud Cleaner Tool completed successfully, in a text editor such as WordPad, open Adobe Creative Cloud Cleaner Tool.log. The location of this file depends on your version of Windows:
    • Windows 10, 8, 7, or Vista: C:Users[user name]
    • Windows XP: C:Documents and Settings[user name]
  11. Review the log file entries. If any of the entries indicate failure, contact us.
  12. Once you have successfully run the Adobe Creative Cloud Cleaner Tool, install your Creative Cloud or Creative Suite application.For instructions, see the following:
    • Download your Creative Cloud apps (Creative Cloud)
    • Creative Suite 6 installation instructions (CS6)
    • Install Adobe Creative Suite 5 or 5.5 (CS5.5 and CS5)
    • Creative Suite Help (CS4 and earlier)

Use Creative Cloud Cleaner Tool to remove entries for apps or CoreSync | macOS

  1. Back up all files stored in Adobe product directories, including custom plug-ins or profiles you have installed.
  2. To uninstall Creative Cloud or Creative Suite applications, in the Finder, navigate to Applications > Utilities > Adobe Installers.
  3. Double-click the application’s uninstaller.
  4. Follow the onscreen instructions to complete the uninstallation.
  5. Restart your computer.
  6. Download the Adobe Creative Cloud Cleaner Tool for Mac: click the link to download the file – AdobeCreativeCloudCleanerTool.dmg. If you see a download or save file prompt, click Save File to download it on your computer.
  7. To run the Adobe Creative Cloud Cleaner Tool, double-click the AdobeCreativeCloudCleanerTool.dmg file.
  8. Double-click Adobe Creative Cloud Cleaner Tool and follow the onscreen instructions in this order:
    1. Select your language from the menu in the upper-right corner of the window.
    2. Review the Adobe End-User License Agreement: Click Accept to accept or Quit to decline (if you decline, the script stops).
    3. Select an option from the menu in the upper-right corner of the window. For example, select CC Apps if you want to uninstall a Creative Cloud app.
    4. From the table, select the app you want to clean up, and then click CleanupSelected. (Click Clean All to clean up all installer-related files for the option you chose in step c.)
      Similary, to clean up CoreSync, first ensure that you have selected All in the pop-up menu. Then select CoreSync from the list and click Cleanup Selected.
    5. (Optional) If you’re unable to connect to Adobe’s servers, select Fix Host File from the table to repair your host files, and then click Cleanup Selected. The Cleaner Tool creates a backup of the hosts files (named hosts_bkup) in the same directory, which you can revert to if a problem occurs.
    NOTE:The End-User License Agreement is displayed in English or Japanese, depending on the language setting of the Root user account.
  9. When you see the message “Adobe Creative Cloud Cleaner Tool completed successfully,” click Quit and restart your computer.
  10. To verify that the Adobe Creative Cloud Cleaner Tool completed successfully, in a text editor such as TextEdit, open /Users/[user name]/Adobe Creative Cloud Cleaner Tool.log.
  11. Review the log file entries. If any of the entries indicate failure, contact us.
  12. Once you have successfully run the Adobe Creative Cloud Cleaner Tool, install your Creative Cloud or Creative Suite application. For instructions, see one of the following documents:
    • Download your Creative Cloud apps (Creative Cloud)
    • Creative Suite 6 installation instructions (CS6)
    • Install Adobe Creative Suite 5 or 5.5 (CS5.5 and CS5)
    • Creative Suite Help (CS4 and earlier)
Adobe Creative Cloud Cleaner Tool Fix Host File

Remove all or selected products (Enterprise users only)

NOTE:

This information is for Enterprise-installation administrators only.

To begin, select the relevant option and your operating system.Filter by: All Remove all (Windows) Remove selected (Windows) Remove all (Mac) Remove selected (Mac)

Run the Adobe Creative Cloud Cleaner Tool in silent mode to list all the products that the tool can remove. It enables you to remove all Creative Cloud or Creative Suite apps installed on the computer, or to remove selected apps by commenting out the lines in an XML file that the tool generates.

Remove all products (Windows)

  1. Back up all files stored in Adobe product directories, including custom plug-ins or profiles you have installed.
  2. Uninstall Creative Cloud or Creative Suite applications. Follows steps 2 through 5 in the Run the Creative Cloud Cleaner Tool for Windows section.
  3. Run the Adobe Creative Cloud Cleaner Tool by following these steps in order:
    • Click the following link to download the Adobe Creative Cloud Cleaner Tool for Windows: AdobeCreativeCloudCleanerTool.exe.
    • Create a directory/folder named AdobeCreativeCloudCleanerTool_Win and then copy the downloaded file in it.
    • Choose Start > Run and type cmd.
    • In the Command Prompt window, change directories to the AdobeCreativeCloudCleanerTool_Win directory that you created.
    • Type AdobeCreativeCloudCleanerTool.exe ‐‐removeAll= CREATIVECLOUDCS6PRODUCTS
    • To remove Flash Player, type AdobeCreativeCloudCleanerTool.exe –removeAll= CREATIVECLOUDCS6PRODUCTS –removeFP=1.
  4. Verify that the Creative Cloud Cleaner Tool completed successfully. Follow steps 11 and 12 in the Run the Creative Cloud Cleaner Tool for Windows section.

Remove selected products (Windows)

  1. Back up all files stored in Adobe product directories, including custom plug-ins or profiles you have installed.
  2. Uninstall Creative Cloud or Creative Suite applications. Follows steps 2 through 5 in the Run the Creative Cloud Cleaner Tool for Windows section.
  3. Run the Adobe Creative Cloud Cleaner Tool by following these steps in order:
    • Click the following link to download the Adobe Creative Cloud Cleaner Tool for Windows: AdobeCreativeCloudCleanerTool.exe.
    • Create a directory/folder named AdobeCreativeCloudCleanerTool_Win and then copy the downloaded file in it.
    • Choose Start > Run and type cmd.
    • In the Command Prompt window, change directories to the AdobeCreativeCloudCleanerTool_Win directory that you created.
    • Type AdobeCreativeCloudCleanerTool.exe –createCleanup=[absolute path to the folder in which you want to store the XML file].
    Note: Make sure that there is one space after .exe. Do not enter any additional spaces in this command.
    • Choose your language: Press E for English or J for Japanese.
    • Review the Adobe End-User License Agreement: Press Y to accept or N to decline (if you decline, the script quits).
    The XML file that the tool creates contains a list of products installed on the computer. By default, all product entries are commented in the XML file. For example:Note:The XML file lists all CS5 to CS5.5 products in a </CS5> tag.
  4. Uncomment entries for the apps on which you want to run the Adobe Creative Cloud Cleaner Tool. For example, if you want to clean up Adobe SpeedGrade CC and Adobe Contribute CS5.5, edit the XML file as follows:
  5. In elevated mode, run the Adobe Creative Cloud Cleaner Tool with the following argument:

    AdobeCreativeCloudCleanerTool.exe –cleanupXML=[Absolute path to cleanup xml]    .
  6. Verify that the Adobe Creative Cloud Cleaner Tool completed successfully. Follow steps 11 and 12 in the Run the Creative Cloud Cleaner Tool for Windows section.

Adobe Creative Cloud Cleaner Tool Fix Host File Recovery

Remove all products (macOS)

Adobe Creative Cloud Cleaner Tool Fix Host File Extension

  1. Back up all files stored in Adobe product directories, including custom plug-ins or profiles you have installed.
  2. Uninstall Creative Cloud or Creative Suite applications. Follows steps 2 through 5 in the Run the Creative Cloud Cleaner Tool for Mac OS section.
  3. Click the following link to download the Adobe Creative Cloud Cleaner Tool for Mac: AdobeCreativeCloudCleanerTool.dmg.
  4. Double-click the AdobeCreativeCloudCleanerTool.dmg file.
  5. In a Terminal window, type the following command:sudo [Path to Adobe Creative Cloud Cleaner Tool.app]/Contents/MacOS/Adobe Creative Cloud Cleaner Tool ‐‐removeAll= CREATIVECLOUDCS6PRODUCTS.
  6. Verify that the Adobe Creative Cloud Cleaner Tool completed successfully. Follow steps 11 and 12 in the Run the Creative Cloud Cleaner Tool for Mac OS section.

Adobe Creative Cloud Cleaner Tool Fix Host File Update

Remove selected products (macOS)

Adobe Creative Cloud Cleaner Tool Fix Host File Download

  1. Back up all files stored in Adobe product directories, including custom plug-ins or profiles you have installed.
  2. Uninstall Creative Cloud or Creative Suite applications. Follows steps 2 through 5 in the Run the Creative Cloud Cleaner Tool for Mac OS section.
  3. Click the following link to download the Adobe Creative Cloud Cleaner Tool for Mac: AdobeCreativeCloudCleanerTool.dmg.
  4. Double-click the AdobeCreativeCloudCleanerTool.dmg file.
  5. In a Terminal window, type the following command:sudo [Path to Adobe Creative Cloud Cleaner Tool.app]/Contents/MacOS/Adobe Creative Cloud Cleaner Tool –createCleanup=[Absolute path to folder to create xml].
  6. Enter the root user password and accept the End-User License Agreement.The XML file that appears contains a list of products installed on the computer. For example:Note:The XML file lists all CS5 to CS5.5 products in a </CS5> tag.
  7. Uncomment entries for the products on which you want to run the Adobe Creative Cloud Cleaner Tool. For example, if you want to clean up Adobe SpeedGrade CC and Adobe Contribute CS5.5, edit the XML file as follows:
  8. In elevated mode, run the Adobe Creative Cloud Cleaner Tool with the following argument:sudo /Contents/MacOS/Adobe Creative Cloud Cleaner Tool –cleanupXML=[Absolute path to cleanup. xml].
  9. Verify that the Creative Cloud Cleaner Tool completed successfully. Follow steps 11 and 12 in the Run the Creative Cloud Cleaner Tool for Mac OS section.