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With the release of Mac OS 10.14 (Mojave), Apple introduced new security requirements for all remote support solutions, including Take Control. When the new Accessibility and Full Disk Access security requirements are enabled you can take control of the remote device and interact with its files, otherwise you can only observe when connected. Mac OS 10.15 (Catalina) expanded these security settings by introducing a Screen Recording permission. After configuring the Privacy settings, the computer then becomes controllable and accessible using the selected remote control solutions.

Only a user with administrator rights on the remote computer can configure these Privacy & Security settings. These security settings cannot be configured remotely.

After applying these settings, Take Control will be able to control the computer remotely. Where these settings were applied during an active session and you experience control problems, close the Take Control session and then reconnect to the Mac.

Set up access during the first Take Control connection

The first time you initiate the Take Control connection to the remote Mac running Mac OS 10.14, an Accessibility Access (Events) dialog displays. If the remote Mac is running Mac OS 10.15 and later, a Screen Recording dialog also displays. The dialogs only display one time per application during the first connection attempt, even if the application is uninstalled then reinstalled.

Set up access on a Mac running Mac OS 10.14

Work with the user who has administrator rights on that remote Mac running Mac OS 10.14 to complete the following steps in the Accessibility Access (Events) dialog.

  1. Click Open System Preferences.
  2. Click Security & Privacy > Privacy > Accessibility.
  3. Click the padlock in the lower left of the window to unlock and allow changes.

  4. Enter the computer's administrative account credentials.

  5. Select the Take Control check box.
  6. Close the Security & Privacy window.

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Set up access on a Mac running Mac OS 10.15 and later

Work with the user who has administrator rights on that remote Mac running Mac OS 10.15 to complete the following steps in the Screen Recording dialog.

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  1. Complete the steps above for the Screen Recording dialog.
  2. Click Open System Preferences.
  3. Click Security & Privacy > Privacy > Screen Recording.
  4. Click the padlock in the lower left of the window to unlock and allow changes.

  5. Enter the computer's administrative account credentials.

  6. Select the Take Control check box in the main window.
  7. Close the Security & Privacy window.

What to do if the Full Disk Access dialog displays

The user on the remote Mac may see this dialog display when Take Control attempts to interact with files on that Mac, for example during a file transfer. To allow this Take Control interaction, work with the user who has administrator rights on that remote Mac to complete the following steps in the Full Disk Access dialog:

  1. Click Open System Preferences.
  2. Navigate to Security & Privacy > Privacy > Full Disk Access.
  3. Click the padlock in the lower left of the window to unlock and allow changes.
  4. Enter the computer's administrative account credentials when prompted.
  5. Select the Take Control check box.
  6. Close the Security & Privacy window.

How to grant access when the dialogs do not display

Where the Accessibility Access (Events), Screen Recording, or Full Disk Access dialogs did not appear, or if the Mac administrator user wants to change their selected options (for example accidentally selected Deny instead of Allow), they can configure the setting directly.

  1. Navigate to System Preferences > Security & Privacy > Privacy, then select Accessibility Access (Events), Screen Recording, or Full Disk Access.
  2. Click the padlock in the lower left corner to unlock and allow changes.
  3. Enter the computer's administrative account credentials.
  4. Select the Take Control check box.
  5. If Take Control does not display but is installed on the computer:
    1. Click + below the main window.
    2. Navigate to the Applications folder (use Finder if needed).
    3. Select Take Control.
    4. Click Open.
    5. Take Control should now appear in the main window for selection.
  6. Close the Security & Privacy window.